FAQ's - Dianmond Janitorial V2

Frequently Asked Questions

What will the cleaning cost?
Diamond Janitorial is not a cookie-cutter cleaning service. One principal which helps our growing client list Is our approach to pricing. We believe no two projects are exactly alike and so your cleaning needs are tailored to suit your individual needs and budget.

Can I purchase your service for someone else?
Yes. Diamond Janitorial has a gift certificate program which allows you to give the gift of a clean fresh home to a friend or loved one. Our gift certificates are great ideas for weddings, birthdays, new moms & dads or just a very original way to say "I'm thinking of you." We can help you make it a surprise by notifying your loved one.

With the Diamond Janitorial experience, no detail is too small or too large. With the wide list of services you provide, and special service attention you give with each cleaning how can your prices be so competitive?
The answer is simple. Evelyn’s Professional Janitorial Services, Inc. is not merely interested in getting you as a customer once; we build lasting relationships with our clients. Over the years, our loyal clients have helped us to grow, and we show our appreciation for that relationship.

I live a considerable distance out, do you charge me for miles to and from your office?
I know many services do. No. We do not charge for mileage on most of our standard services (some restrictions may apply). Your customer service representative would be happy to answer all your questions. You can contact us via this website or by telephone

Who will be doing my cleaning?
Only our highly trained people in uniform will be coming to your home or office. Our employees are supervised by our management staff. They are always in contact with our radio system. We often will do quality control checks with a manager doing an inspection of the work done in your home or office.

Are you insured and bonded?
It is very important that anyone working in your home or office be insured and bonded. We are insured with a copy of our certificate available on request.

What time will you be cleaning?
Our regular hours are Monday thru Saturday 8:00 am to 6:00 pm and you will be scheduled during these times. You may request an appointment before or after 12 noon. If you need service outside of the regular times, we can provide a fast response to all of your needs with our “Around the Clock” Emergency Service.

Do I need to be present?
It is not necessary to be present for the cleaning crew. In fact many of our customers are not. We can keep a copy of your key, code it and store it in a safe location. Apartment home residents can authorize entry by notifying the office at your property.

How do I pay for my cleaning?
Simply leave a check in an envelope on the counter top each visit we make to your home or make arrangements with our office to be invoiced by the month. Alternatively, you can pay conveniently using your VISA or MasterCard charge card.

How will I know when to expect my cleaning?
You will be entered into our computer with a specific cleaning schedule. Then you can put our visits on your calendar. You can at that time notify us of special attention needs. If you need to travel or rearrange the cleaning schedule, just call our Customer Service representatives to make the change.